Our goal is 100% Customer Satisfaction! If for any reason you are not completely satisfied with your purchase, please contact us and we will make every attempt to ensure your satisfaction. We look forward to having you as a lifelong customer!Manufacturing of Products:
We are the distributor of Eye Exercise Devices and Health Care Products on the website (www.themyopia.com), we are full responsible for the related products sold by ourselves. Other products are selected from local manufacturers because of their quality and workmanship.Payment Options:
Western Union (www.westernunion.com), Money Order (T/T).1. Western Union: (please choose receives in US Dollars)
2. T/T remittance: (an extra 15 US Dollars needs to be charged, order number needs to be added as cents, so that your payment can be identified.)
BANK OF CHINA, BEJING BRANCH
NO.8, YABAOLU, BEIJING, CHINA
Payment accepted in US Dollar, Euro, British Pounds, Hong Kong Dollar, Japanese Yen!
We provide time limited free shipping worldwide. If you have a question of the speed of delivery on a product, it takes about 2 weeks to arrive you. [Japan 1 week, Singapore 10 days, Australia 1-2 weeks, Europe 2-3 weeks, America 2 weeks]
Our typical turn around time for orders will be 1-2 business days. During the holidays, this may extend to 3-4 business days. We are responsible for items lost or damaged in shipment.
Exchanges and Refunds
We stand behind the quality and workmanship of our products. If for any reason you wish to return or exchange your purchase, please follow the guidelines below:
Returns and Exchanges
We must be notified of pending return before shipping.
Returns must be made within 30 days of shipment to receive a full refund or to make an exchange. Returns received after 30 days can be returned for exchange only and no refund will be processed.
Items returned must be in original condition and unused.
Exchanges will be shipped upon receipt of returned item.
Shipping charges, if applicable, are not refundable. Neither are they covered for returning any item for exchange or refund.
Refunds will be issued with 7 business days of receipt of returned item. They will be given in the same method as purchase was made (Or via Paypal).
Privacy and Personal Information:
The only personal information collected by us is through ordering and contest entries. This information will never be sold or given to any third party unless specific permission BY YOU is given. We are responsible to protect your privacy.